Password Reset Tool

Need assistance? Please contact the IT Help Desk at 214-768-4357.

Enroll

You must enroll into this system with a valid password before you can use it to reset your password or unlock your account.

For Reset and Unlock

Reset

You will need to reset your password if you have forgotten it. You must be enrolled to use this option.

A forgotten password

Unlock

You will need to unlock your account if you entered the wrong password too many times. You must be enrolled to use this option.

Your account

Change

You can change your password if you know your current password. You do not have to be enrolled to use this option.

Your password

Go passwordless! After you've enrolled or reset your password, take 30 seconds to set up a passkey — a faster, phishing-resistant way to sign in without typing a password.

Passkeys work with Face ID, Touch ID, Windows Hello, and password managers like 1Password, Bitwarden, and LastPass. You can register more than one, so set up a passkey on every device and app you use. Get started at smu.edu/passwordless — click "+ Add sign-in method" and choose Passkey.